Support

Need a hand on the river? Most answers are below. If you are still stuck, email us at techmely.creation@gmail.com and include your device model, OS version and the App version (shown at the bottom of Settings). We usually reply within 2 business days.

How to play

What is the goal of each level?

Light every lantern. Tap a boat at the front of a queue (or one waiting at the dock). It sails once around the river and gives one flame to the front lantern of every stack of its colour it passes. The number on the sail is how many flames it has left.

Why did I lose the level?

Boats that still have flames return to the dock, which has five spaces. If a boat comes back while the dock is full, the level is lost. You can continue once by watching an optional video, which adds two dock spaces. Tip: before tapping, count the boat’s flames and the matching lanterns that are visible.

What do the boosters do?

Extra slot – adds a space to the dock.
Undo – takes back your last move.
Shuffle – reorders the waiting boats.
Wind – the next boat sails two laps.
Shooting star – instantly lights one lantern.

How do lives work?

You have up to 5 lives. You only lose a life when you give up after failing a level (or quit a level after making a move) – winning never costs a life. Lives refill over time, and you can refill them by watching an optional video.

Purchases

How do I restore my purchases on a new device?

Open Shop or Settings and tap Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you used to buy. Remove Ads and the Starter Pack can be restored; coins and boosters already spent cannot.

I paid but did not receive my item.

Close and reopen the App with an internet connection, then tap Restore Purchases. If it is still missing, email us with your order number (from the Apple or Google receipt email).

How do I get a refund?

Payments are processed by Apple or Google, so refunds are handled by them: reportaproblem.apple.com for the App Store, or Google Play refunds.

Does Remove Ads also remove reward videos?

No. Remove Ads turns off interstitial and banner ads. Reward videos stay available because you choose when to watch them, in exchange for a bonus.

Progress and privacy

Is my progress saved in the cloud?

Not yet. Progress is saved on your device. Deleting the App or resetting the device erases it. Purchases can always be restored.

How do I change ad privacy choices?

In the EEA, UK and Switzerland, open Settings → Privacy options. On iOS you can also allow or deny tracking in Settings → Privacy & Security → Tracking. See our Privacy Policy and data deletion page.

Can I play offline?

Yes. The whole game works offline; ads and rewarded videos need a connection.

Contact

Techmely · techmely.creation@gmail.com